Q: WHAT SHIPPING METHODS ARE AVAILABLE?
A: We offer fast shipping options such as M&P and other quick modes to ensure that your parcels are delivered to you on time and in proper packaging.
Q: DO YOU SHIP INTERNATIONALLY?
A: Currently, we do not offer international shipping, but we are working on adding an international shipping module to our website soon. We will announce this good news to our international customers as soon as it is available.
Q: HOW LONG WILL IT TAKE TO GET MY PACKAGE?
A: We strive to dispatch parcels within 24 hours after the order is placed, and the travel duration takes typically 5-7 working days to reach you, regardless of the shipping destination.
Q: WHAT PAYMENT METHODS ARE ACCEPTED?
A: We currently accept Cash on Delivery (COD), and we are working on integrating Credit Card, Debit Card, and local payment methods to make the payment process more convenient for our customers.
Q: IS BUYING ONLINE SAFE?
A: Yes, online shopping is safe and reliable. With the rapid growth of the online shopping sector in recent years, businesses are moving towards the online phase due to its convenience and future potential.
Q: HOW DO I PLACE AN ORDER?
A: Placing an order is easy and user-friendly. Simply browse our website, select a product, choose the desired attributes such as size and color, and add it to your cart. Proceed to the checkout page, enter your address, and click on “Place Order.” You will receive an email confirmation of your order.
Q: HOW CAN I CANCEL OR CHANGE MY ORDER?
A: To cancel or change an order, please contact our support team via email and provide your order number. We will assist you in canceling or changing your order according to your preference.
Q: HOW DO I TRACK MY ORDER?
A: Once your order has been shipped, you will receive a tracking code via email that can be used to track your parcel at any time.
Q: DO I NEED AN ACCOUNT TO PLACE AN ORDER?
A: It is not compulsory to create an account to place an order. You can checkout as a guest by providing the necessary information. However, creating an account or subscribing via email will enable you to receive regular updates on new releases and offers, and avail all kinds of discounts and offers.
Q: CAN I OPEN THE PARCEL?
A: According to our policy, customers cannot open the parcel before making full payment. If you encounter any issues with your purchase, we offer a 15-day return and exchange policy.